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Holland America Cruise Line Cancellation Policies
A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received at least 76 days before the date on which you are to commence travel (by air, rail, sea or otherwise). Passengers who cancel after that date for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

75-57 days before commencing travel: an amount equal to deposit requirement;
56-29 days before commencing travel: 50% of gross fare;
28-16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings.  Name changes require the prior approval of Holland America and may not always be possible. Cruise Contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. We strongly urge you to consider one of the Holland America Cruise Line Protection Plans listed below.

Holland America Cruise Line's Cancellation Protection Plans

Cancellation Protection Plan and Additional Baggage Protection      (See Pricing note below)

CPP Standard Plan

The Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or cruisetour departure and receive a refund equal to 80% of the applicable cancellation fee (90% if you purchased our CPP Platinum Plan).  In addition, Holland America Line (HAL) automatically assumes an additional US$500 of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard Plan, still subject, however, to the limitations in our baggage policies.  For example, we do not cover losses while baggage is in the custody of airlines.

The CPP Standard Plan is not insurance; it provides no rights other than those explained above.  For example, it does not protect double-triple-quad occupancy rates should one or more members of your party cancel, nor does it cover expenses or unused services due to trip interruption.

CPP Platinum Plan         (See Pricing note below)

The Platinum Cancellation Protection Plan (CPP Platinum Plan) enables you to supplement the CPP Standard Plan with insurance coverage and travel assistance services as well as increase your refund amount to 90% for cancellations made more than 24 hours prior to departure.  The CPP Platinum Plan provides you with the following insurance benefits and services, in addition to the CPP Standard Plan benefits and larger refund:

  • Trip Cancellation coverage provides protection if you or a traveling companion must cancel for a covered reason during the 24 hours prior to scheduled departure.  The plan reimburses your non-refundable cancellation charges or increased occupancy charges (if a traveling companion cancels) imposed by HAL.

  • Trip Interruption coverage provides protection if your trip is interrupted after departure due to a covered reason.  The plan reimburses your unused (determined in the case of your cruise or cruisetour on a pro rata basis), non-refundable land or sea expenses prepaid to HAL, airfare paid to return home and certain additional expenses up to US$100/day.  Maximum benefit is 150% of your cruise/cruisetour cost.

  • Trip Delay coverage provides reimbursement for reasonable additional accommodation and traveling expenses incurred to rejoin the trip in progress when you are delayed for more than 12 hours, due to covered reasons.  Maximum benefit is US$1,000; not to exceed US$100/day. 

  • Emergency Evacuation coverage will pay the necessary costs of transportation, medical services and medical supplies if, due to a covered medical reason, you must be transported to medical facilities during your cruise or cruisetour.  Maximum benefit is US$50,000.

  • Medical expense coverage reimburses up to US$10,000 for medical and emergency dental expenses incurred as a result of an injury or sickness that first manifests itself during your cruise or cruisetour.

  • You will also receive the following 24-Hour Emergency Hotline Assistance Services, arranged by the CPP Platinum Plan administrator's designated provider:  Emergency Cash Transfer Assistance, Medical Consultation and Monitoring, Emergency Legal Assistance, Emergency Medical and Dental Assistance, Lost Travel Document Assistance and Emergency Medical Payment Assistance.

  There are no pre-existing condition limitations in the CPP Platinum Plan!

Important note:  This is a summary of coverage.  Please refer to the Description of 24-Hour Emergency Hotline Services and Certificate of Insurance available from Holland America Line which contains the details of assistance services and insurance coverage, terms, conditions, exclusions and other applicable limitations, or visit http://www.hollandamerica.com/policies/cancellationprotection.do?category=berkely .  The CPP Platinum Plan is only available for U. S. and Canadian residents.  The CPP Standard and CPP Platinum plans are optional, must be paid at time of deposit and are non-refundable.

 Pricing

Because the price for these insurance plans varies with the cabin category you choose, it is not possible to post all of the prices here.  Please go back to the specific cruise information and click on "Reserve Online here!" 

When you get to the online form choose the category of cabin you want and check the insurance plan for which you would like pricing.  You will also need to check the number of people in your cabin as prices are different for singles, doubles, etc.  Scroll down to the pricing section and click the "calculate" button. That will show you the price.  You can change your choices to see different configurations.  You won't actually be reserving for the cruise until you hit the send button, so you can play with it all you want until you decide which combination fits you best.